Where not to stay this summer

I'm not much of a critic, really, but I do know poor service when I see it, or worse, experience it.

Take the case of Royal Taal Inn, whose "glowing review" I chanced upon www.tagaytay.com. What struck me was that the a few pages were dedicated solely to the hotel...duh, who reviews an inn that much? Unless the review was paid for. Sure, there were other inns and hotels that the site mentioned, but only as an attempt to compare what sucky and/or more expensive options there are in Tagaytay. (RTI's supposedly separate site is www.royaltaal.com.)

The sucker that I was, I emailed the RTI. Take note that their contact page, says "For faster service, please use e-mail."

Hi, I chanced upon your website, I was wondering if you still charge the same rates for a superior room?

I'll be taking my parents on a two-night stay in May, if you could please email me with a quote for the following:

Date: May 1 to May 3 (3d/2n)
Room: Superior room
4 adults, 1 child.

I understand your rooms only accommodate up to three adults, but I was wondering if you'd care to be flexible in our case. I'll be willing to pay extra for a cot.

Thanks very much. Hope to hear from you very soon.

To which they replied: Nothing.

I waited an hour and decided to give them a call on their landline and cell. After several attempts (two lines were down, apparently), I managed to get through. I said I sent an email earlier and wondered if they received it, to which she replied, "Ma'am wala po kasi akong access sa email, yun may-ari lang po, mas maigi po na tumawag nalang kayo dito." (Ma'am, I don't have access to email, only the owner has, it's better if you call us here.)

I answered, Ah, OK, and proceeded with the inquiry, for a 3d/2n stay in their superior room, the largest room among the choices. She then told me to make a deposit to secure the room. I got the bank account details, said thank you, and hung up.

Looking at their site and the glowing review again, I figured RTI would provide the best vacation experience EVER:

The surprisingly large rooms sleeps two adults and two children, a rare event in today's holiday industry, though there are only a few rooms suitable for a family of four and they do book up fast.

Extra sleeping beds available (at additional cost.)

Probably the best perk of all is the friendly, efficient and warm hospitality this family run business offers. You feel more like you're at home or your best friends house, rather than staying at an Inn. The family goes way beyond being helpful offering to arrange transportation, reservations and suggesting "to do" recommendations during your stay. What a refreshing change from the run of the mill business establishments nowadays.

The family running the Royal Taal Inn , trusts that by offering excellent value for money, they will encourage other Tagaytay establishments to lower their prices accordingly. Who knows, maybe this idea of bringing prices into parity with other Asian nations will spread across the Philippines and help attract a greater number of visitors to this friendly and marvelously beautiful country. At least this is the idea behind this site. Therefore it may be a good idea to bookmark or save this site as one of your favorites as we will endeavor to continually update and bring you the very best deals in Tagaytay and the Philippines we can muster up.


Two weeks later, I call again. Several attempts later, I get through. (After being charged two minutes for calls to their cell that were answered by nasty static.) The lady who answered the landline said, "Ma'am, kayo po ba yung tumatawag sa celpone?" (Ma'am, were you the one calling the cellphone?)

I replied, Yes, and proceeded to make the reservation. I then told the lady that there'll be three adults and one child.

Receptionist: Ma'am, di po pwede, kasi pang two adults and two children lang po. (Ma'am, that is not allowed, the room can only accommodate two adults and two children.)

Cat: Sa cot nalang ako, kasi yung bata di naman papayag matulog ng walang katabi yun eh. Sa kama sya kasama yung adults. (I'll stay on the cot, the child won't sleep without anyone by her side, anyway. She'll stay in the bed with the two adults.)

R: Di po pwede, kasi yung cot pang bata lang po.(That is not allowed, the cot is strictly for children only.)

C: OK, in that case then, I'll just pay for an extra bed.

R: Di po pwede, kasi di po magkakasya yung extra bed sa kwarto.(That is not allowed, the extra bed won't fit inside the room.)

WTF?!?! What happened to the "surprisingly large rooms?"

C: Di pwede? We'll be staying there for two nights and you won't allow us?

R: Ma'am, kasi naman po pag more than two adults, two rooms po ang kinukuha. (Ma'am, when there are more than two adults, two rooms should be taken.)

C: But the only other extra adult is me, and I don't even take up that much space.

R: Istrikto po kasi yung may-ari pagdating sa capacity. (The owner is very strict when it comes to capacity.)

C: So you're refusing us?

R: Opo.

C: Really?

R: Opo.

C: Ah, OK, then.

A minute later, I receive an SMS from RTI: "gud am! wu u po?"

Crap. Where's the "friendly, efficient and warm hospitality this family run business offers?" My Yaya's a great deal more efficient and hospitable.

I managed to get a real review from Virtual Tourist, and here is junefer's review:

my stay in royal taal was "ok" just a little disappointed with the service they give, here are the good things about them, the room is clean, its just litlle small, and there is no closet, no hanger.....and they let our beer put in their fridge which is we appriciate it.....were buying beers outside to bring it in our hotel beacuse they dont have mini bar, and no stores near by..... and the bad things are....all the staff are unable to answere even simple question u ask about tagaytay....there fav. word is "i dont know" and then u cannot get thesame treatment as westeners guys get, they treat them very well than local customers ar asian customers...which is unfair i also pay thesame $$....if u are planning to visit tagaytay just do a little research about the place, there are plenty of hotels u can stay...

Jeez.

So I called up Residence Inn and reserved a viewdeck room that can accommodate two more adults. That's a queen-size bed LP will be bunking in with my folks, plus an extra bed for me, and another extra bed for Yaya. Oh, yeah, and I got the rooms CHEAPER. So much for the ballyhooed guarantee www.tagaytay.com referred to for RTI.